FanCave.com & Fan Cave Retail Store offer a no hassle return policy if you are not 100% satisfied with your purchase within 90 days of the sale date.
Online Returns: You must return the item to us in re-sellable condition (item must be in new condition with retail tags). Upon receipt of the item we will refund the original price paid for the item including tax, less any shipping charges. The reason we cannot refund shipping charges is these are costs paid to the shipper that are not refunded to us. You may also choose to return your item purchased online to our store.
In Store Returns: You must return the item to us in re-sellable condition (item must be in new condition with retail tags). If the original purchase was made online via Paypal the refund will be put back into your Paypal account. If you paid in store by credit card, we encourage you to bring in the original sales receipt. Don't have it? No problem! We can look up the order with the original card you made the purchase on. The refund will be given back to the original card the purchase was placed on.
Exclusions: We are unable to accept returns for autographed memorabilia. We are very careful to make sure all of our items are 100% authentic. Once an item leaves our store, we cannot be 100% sure the autograph wasn't altered or forged in any way. Unfortunately this does happen and therefore to protect our customers and protect the authenticity of our items we cannot accept returns on autographed memorabilia. Thank you for understanding.
Also, from time to time there will be clearance sales in which all sales will be final. In store signage will point out these final sale items, and these items cannot be returned as all sales are final.
If you are outside the 90 days from the sale date or you do not have your original sales receipt and we are unable to look up your sale by the original credit card purchase, you will receive store credit good for the lowest sale price within that 90 day period.