Returns

FanCave.com & Fan Cave Retail Store offer a no hassle return/exchange policy if you are not 100% satisfied with your purchase within 30 days of the sale date. Exclusions Apply - See Below. 

Online Returns:  You must return the item to us in re-sellable condition (item must be in new condition with retail tags).  Upon receipt of the item we will refund the original price paid for the item including tax, less any shipping charges.  The reason we cannot refund shipping charges is these are costs paid to the shipper that are not refunded to us.  You may also choose to return your item purchased online to our store. 

In Store Returns:  You must return the item to us in re-sellable condition (item must be in new condition with retail tags). If the original purchase was made online via Paypal the refund will be put back into your Paypal account. If you paid in store by credit card, we encourage you to bring in the original sales receipt. Don't have it?  No problem! We can look up the order with the original card you made the purchase on. The refund will be given back to the original card the purchase was placed on. 

Exclusions:  We are unable to accept returns for autographed memorabilia, clearance items, ALL streetwear, Bearbrick/Supreme Accessories, sneakers (only exchanges/in store credit offered on unworn sneakers with zip ties still attached. No Returns.) or trading cards. We are very careful to make sure all of our items are 100% authentic. Once an item leaves our store, we cannot be 100% sure the item wasn't altered in any way. Unfortunately this does happen and therefore to protect our customers and protect the authenticity of our items we cannot accept returns on these items. Thank you for understanding.

Additionally we do not allow returns on any FUNKO related products. No Refunds or Exchanges on any Funko Products.

Also, from time to time there will be clearance sales in which all sales will be final. In store signage will point out these final sale items, and these items cannot be returned as all sales are final.