How do I know if the items I buy are authentic?
At Fan Cave we source all our own sneakers from retailers, brands and trusted individuals. We do not offer consignment and only sell brand new authentic sneakers. Additionally, Every item we sell goes through a rigorous authentication process to ensure you can shop with us in total confidence.
Why was my order cancelled?
All online orders go through automatic safety / fraud security checks. If any order is found to have been flagged - we will immediately refund the order. Additionally, our protocols are to call all customers who order with us online - verify their orders and make sure we have all your details for shipping out your package(s). We may ask you to confirm your identity by providing a copy of your drivers license and credit card. If we can't get ahold of you, for whatever reason, we reserve the right to cancel your order. Additionally, your order may be cancelled if the item(s) on you order are no longer available, out of stock, damaged or were purchased in store during the fulfillment process. All refunds go back to your original form of payment.
What is your return policy?
All sales are final. This is to protect YOU the buyer and US the seller. There are individuals who will purchase authentic items, switch them out with fake, fraudulent or damaged items and try to return them for a refund. Due to this practice, all our sales are final to ensure that nothing like this happens.
Do you price match?
No. We offer a service that allows you to inspect the item(s), try on the item(s) and take the item(s) home same day or have the item(s) shipped directly to you without a middle man. Other services out there acting as "market" don't reflect the true resale pricing of shoes and the services we offer. Therefore, we do not price match.
I'd like to sell you some shoes or make a bulk purchase - how do I do that?
Please email us at: firstname.lastname@example.org
SPORTS MEMORABILIA / AUTOGRAPH EVENTS
How do our autograph signings work?
Fan Cave Sports is lucky to offer different player autograph signings/events throughout the year. We have exclusive contracts with some of the players which allows us to have multiple appearances so that all fans can have the opportunity to meet their favorite players. We announce signings/schedules on our website regularly and primarily use our Facebook account. Once a signing is announced and scheduled we will upload tickets to our website under the “Autograph Signings” tab on our home screen. From here you can purchase as many tickets as you want. Each signing is one autograph per ticket.
How much do autograph signings cost?
Our signings and events will range in price depending on the player. Pricing is decided based upon the item you are having signed. The prices are usually broken down in the following order: pucks/flats (pictures), oversized prints/items, and game used items. We also offer VIP at most of our signings which includes front of the line access, a posed photo with the player, a digital copy of the photo that we upload to our Facebook immediately after the signing, and an autograph on any item type.
I purchased a ticket to a signing online, do I have to bring anything to the signing?
You do not need to bring any ticket information to the signing. Just show up and come to the front counter and provide us with the first and last name the tickets were purchased under. We will check you in and give you your ticket.
What is an inscription vs a personalization on a signed item?
A personalization would be if a player addressed the autograph “To Shelby” on a signed item. These personalizations are included with the purchase of most tickets. An inscription is an addition to an autograph like a stat/saying such as “2019 SC Champs”. Prices on inscriptions vary at each signing.
What if we can’t make the signing but still want an item signed?
We offer drop off and mail in options at each of our signings. If you can’t make the signing simply bring in your item no later than 48 hours prior to the event and we will have it signed by the player. You can usually pick up drop off items the day after the signing to give us time to authenticate each item. You can also mail in an item if you are out of town. If you are mailing in an item, purchase your ticket online and send in the item including where you want the item signed and what color you prefer the player to sign in also include your contact information and return shipping.
What time should we arrive at the signings?
People normally show up 30 minutes to an hour early at our events. This gives everyone time to pick up tickets, purchase an item to have signed if they didn’t bring one, and get a spot in line and settled in.
Do you offer authentication at your signings?
Yes. Most of our signings come with Fan Cave Authentication at no additional cost. We are a JSA Certified Store and do offer witness & third party authentication at our events for an additional cost ($8). We are only able to authenticate items signed by the player at our event. No previously signed items can be authenticated.